Frequently Asked Questions
Everything you need to know about shopping sustainably with Tentree.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items. Please visit our returns portal to generate a prepaid shipping label.
Where are your products manufactured?
Our products are ethically made in factories that prioritize fair labor practices and safe working conditions. We provide specific factory details on each product page.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How do I know my trees have been planted?
Every item purchased comes with a unique QR code. Register your code on our website to see exactly where your ten trees were planted and the impact you made.